Shipping policy

Where your order ships from

For now, all orders, in the US and internationally, ship from our fulfilment partner's warehouse in China, with tracking.

United States: free standard shipping on every order

Standard shipping is free on all US orders, whatever you order.

  • Delivery time: Delivery times are shown at checkout and confirmed in your shipping email.
  • Where we deliver: all 50 states and Puerto Rico. Delivery to Alaska, Hawaii and Puerto Rico can take a little longer.
  • PO boxes: accepted.
  • APO/FPO/DPO addresses: we can't ship to military addresses at the moment, because Story I contains a small lithium battery.
  • Faster delivery: express shipping isn't offered at the moment.

As soon as your order leaves us, we email you a tracking link.

International shipping

International orders are tracked to your door.

  • Where we ship: Canada, the European Union and Australia. If your country isn't shown at checkout, email us at contact@wristory.net and we will let you know when we can deliver to you.
  • Rates: shown at checkout, before you pay.
  • Delivery time: Delivery times are shown at checkout and confirmed in your shipping email.
  • Duties and taxes: For international orders, any duties or import taxes are shown at checkout or in your order confirmation.
  • Tracking: every international order is tracked to your door. We email you the tracking link as soon as your order leaves us.
  • Exchanges: Choosing a different style for a damaged, faulty or wrong item is available on US orders only. International orders are replaced with the same style.

Lost, delayed or damaged parcels

If your tracking hasn't moved for 7 days (US) or 15 days (international), or your Story I arrives damaged, email contact@wristory.net with your order number. For a damaged parcel, please write within 14 days of delivery and add a photo or video of the bracelet and the packaging. For a damaged parcel we send a free replacement. For a lost parcel we send a replacement or a refund, at no cost to you.

Wrong address

Please check your shipping address at checkout. If you spot a mistake, email us straight away: we can change the address only before your order has shipped. Once a parcel has left us, it can't be stopped or redirected.

Full details: wristory.net/pages/shipping-returns-warranty