Shipping, returns & warranty

Every Story I is made to be worn every day and kept for years. If something is not quite right, we want to make it right, simply and quickly. Here is everything you need to know about shipping, returns, exchanges and your warranty.

Shipping

For now, all orders, in the US and internationally, ship from our fulfilment partner's warehouse in China, with tracking.

United States: free standard shipping

Standard shipping is free on all US orders, whatever you order.

• Delivery time: Delivery times are shown at checkout and confirmed in your shipping email.
• Where we deliver: all 50 states and Puerto Rico. Delivery to Alaska, Hawaii and Puerto Rico can take a little longer.
• Faster delivery: express shipping isn't offered at the moment.
• PO boxes and APO/FPO addresses: PO boxes are welcome. We can't ship to APO/FPO/DPO military addresses at the moment, because Story I contains a small lithium battery.

As soon as your order leaves us, we send you a confirmation email with a tracking link.

International shipping

We ship to Canada, the European Union and Australia. Shipping rates are shown at checkout, before you pay.

• Where we ship: Canada, the European Union and Australia. If your country isn't shown at checkout, email us and we will let you know when we can deliver to you.
• Rates: calculated at checkout, before you pay.
• Delivery time: Delivery times are shown at checkout and confirmed in your shipping email.
• Duties and taxes: For international orders, any duties or import taxes are shown at checkout or in your order confirmation.
• Tracking: every international order is tracked to your door, and we email you the tracking link as soon as it leaves us.
• Exchanges: Choosing a different style for a damaged, faulty or wrong item is available on US orders only. International orders are replaced with the same style.

Lost, delayed or damaged parcels

If your tracking has not moved for 7 days (US) or 15 days (international), or your Story I arrives damaged, email us at contact@wristory.net. For a damaged parcel, please write within 14 days of the delivery date. Please include your order number and, for a damaged parcel, a photo or video of the bracelet and the packaging. For a damaged parcel we send a free replacement. For a lost parcel we send a replacement or a refund, at no cost to you.

Returns

30 days to decide

You can return your Story I within 30 days of delivery for a full refund, with no return or restocking fee, when everything comes back like new:

• the bracelet and smart bar are unworn (tried on only), with all crystals in place;
• it comes back with everything that was in the box: the gift box, the extension chain, the magnetic charging cable and the quick-start card;
• it is packed so it is protected on the way.

If anything is missing or damaged, including the gift box, a deduction may apply to your refund. Dents or damage to the outer shipping box don't affect your refund.

Items that are worn, scratched or damaged, or that are missing a crystal, can't be refunded. We'll contact you and return the item to you at your cost, or you can arrange its collection.

Gift cards and any item clearly marked "final sale" at the time of purchase can't be returned.

Orders placed on TikTok Shop follow TikTok Shop's return policy and are returned through the TikTok Shop app.

How to return

1. Email contact@wristory.net with your order number and the reason for your return. Please contact us before sending anything back.
2. We reply within 1–2 business days with your return instructions and the return address. All returns, including international ones, go to the return address we email you. Please use only the address we email you, not our Sheridan, Wyoming business address.
3. Pack your Story I in its gift box with everything that came in the box and send it back with a tracked service.

Return shipping: if you change your mind, return shipping is paid by you, for US and international orders. There is no return or restocking fee. If your item arrived damaged, faulty or not what you ordered, you usually don't need to send it back. If we ask you to, we send you a prepaid return label.

Refunds

Once your return arrives and has been checked, we email you to confirm. Your refund goes back to your original payment method within 5 business days. Your bank may take a few extra days to show it. Free standard shipping is never deducted from your refund. Return postage is not refunded. For international orders, the original shipping and import duties and taxes are not refunded (unless the return is because of our mistake or a damaged or faulty item, in which case we refund the original shipping).

Exchanges

We don't offer style exchanges for a change of mind. If you'd like a different style, return your Story I as a change-of-mind return within 30 days of delivery (like new, return shipping paid by you, see above), then place a new order for the style you want.

Exchanges are only for items that arrive damaged, are faulty or aren't what you ordered. In that case we ship you a new one, and you don't need to send the original back unless we ask you to. If we do ask, we send you a prepaid return label. On US orders, you can also choose a different style instead: we ship it if it's the same price, and if it costs more, you pay the difference.

Choosing a different style for a damaged, faulty or wrong item is available on US orders only. International orders are replaced with the same style.

1-year limited warranty

Every Story I is made to be worn every day, and we stand behind it.

What our warranty covers

Both the bracelet and the smart bar are covered for 1 year from delivery against manufacturing defects, for the original purchaser.

If your Story I has a manufacturing defect within 1 year of delivery, we'll repair or replace it at our discretion. If the style is no longer available, we'll replace it with one of equal value or store credit. Replacements are covered for the remaining time on the original warranty.

• Water: Story I is water resistant to 10ATM, made for showers and swimming. Water damage within that rating is covered.
• Charging cable: covered against defects for 90 days from delivery.

Arrived damaged or not what you ordered?

Email us within 14 days of delivery with your order number and a photo or video, and we will send you a free replacement.

What is not covered

• Normal wear, including plating wear, fading or tarnish over time.
• Scratches and dents.
• Accidents and misuse.
• Loss or theft.
• Repairs or changes made by anyone other than Wristory.
• Gradual decline in battery capacity over time.
• Damage from perfume, lotions or chemicals.
• Damage beyond the rated water resistance (such as hot tubs, saunas and steam rooms), and charging while wet.

Beyond the warranty: our goodwill offers

Life happens, so even where the warranty doesn't apply, we still want to help:

• A link or a small connecting ring breaks or opens: we fix or replace it free of charge. If we need the bracelet back, we send you a prepaid return label.
• The jewellery itself is damaged, including a missing crystal on the bracelet: you get 10% off a replacement bracelet.
• The smart bar stops working (it won't charge, pair or track) and our troubleshooting doesn't fix it: we replace it free of charge.
• A crystal falls off the smart bar: you get 10% off a new full Story I set (bracelet and smart bar), since the smart bar isn't sold on its own.

These crystal and jewellery-damage discounts apply only when you buy a new replacement. They don't apply to refunds, because a piece with a missing crystal is no longer like new.

Good to know: the smart bar isn't sold on its own, so a smart bar replacement is always a complete Story I, bracelet and bar together. For US orders, smart bar claims are the one case where we need your bracelet and smart bar back, with a prepaid label from us. For orders outside the US, see step 3 below.

How to make a claim

1. Email contact@wristory.net with your order number and a photo or short video showing the problem. Please contact us before sending anything back.
2. If your smart bar won't pair, connect or sync, we will first go through some quick app and Bluetooth troubleshooting with you. Most connection issues are solved this way.
3. Smart bar claims, US orders: we email you a prepaid return label. Send back your bracelet and smart bar together, and we send you your Story I.
   Smart bar claims, orders outside the US: we assess your claim from your photos or video and ship your replacement from our fulfilment partner's warehouse in China. You don't need to send the item back unless we ask you to.
4. Bracelet claims: we usually assess them from your photos or video. We may ask you to send the item back. If we do, we send you a prepaid return label.
5. For a discounted replacement (10%), we send you a discount code to use on wristory.net.

Contact us

We are real people and we read every message.

Email: contact@wristory.net
Phone: +1 229 536 0932
Hours: we answer emails Monday to Friday. Calls: if we miss you, leave a message and we will call or email you back within 1 business day.
Reply time: within 1 business day.

DIBA Brands LLC, doing business as Wristory
30 N Gould St Ste N, Sheridan, WY 82801, United States
wristory.net

Last updated: November 12, 2026