Refund policy

Returns and refunds

You can return your Story I within 30 days of delivery for a full refund, with no return or restocking fee, when everything comes back like new: the bracelet and smart bar unworn (tried on only), with all crystals in place, plus the gift box, extension chain, magnetic charging cable and quick-start card.

If anything is missing or damaged, including the gift box, a deduction may apply to your refund. Dents or damage to the outer shipping box don't affect your refund.

Items that are worn, scratched or damaged, or that are missing a crystal, can't be refunded. We'll contact you and return the item to you at your cost, or you can arrange its collection.

To start a return, email contact@wristory.net with your order number and the reason for your return, and please wait for our reply before sending anything back. We reply within 1–2 business days with your return instructions and the return address. All returns, including international ones, go to the return address we email you. Please don't send returns to our Sheridan, Wyoming business address. Use only the address we email you.

Return shipping: if you change your mind, return shipping is paid by you, for US and international orders. Please use a tracked service. If your item arrived damaged, faulty or not what you ordered, see below: you usually don't need to send it back, and if we ask you to, we send you a prepaid return label.

Once your return arrives and has been checked, we refund your original payment method within 5 business days. Your bank may take a few extra days to show it. Free standard shipping is never deducted from your refund. Return postage is not refunded. For international orders, the original shipping and import duties and taxes are not refunded (unless the return is because of our mistake or a damaged or faulty item, in which case we refund the original shipping).

Items that can't be returned: gift cards, and any item clearly marked "final sale" at the time of purchase.

TikTok Shop orders: orders placed on TikTok Shop follow TikTok Shop's return policy and are returned through the TikTok Shop app.

Exchanges

We don't offer style exchanges for a change of mind. If you'd like a different style, return your Story I as a change-of-mind return within 30 days of delivery (like new, return shipping paid by you, see above), then place a new order for the style you want.

Exchanges are only for items that arrive damaged, are faulty or aren't what you ordered. In that case we ship you a new one, and you don't need to send the original back unless we ask you to. If we do ask, we send you a prepaid return label. On US orders, you can also choose a different style instead: we ship it if it's the same price, and if it costs more, you pay the difference.

Damaged, wrong or faulty items

If your order arrives damaged, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo or video. We ship you a free replacement, and you don't need to send the original back unless we ask (if we do, we send you a prepaid return label). On US orders, you can choose a different style instead: we ship it if it's the same price, and if it costs more, you pay the difference. Free replacements apply to US and international orders; international orders are replaced with the same style.

After that, your Story I is covered by our 1-year limited warranty against manufacturing defects, on both the bracelet and the smart bar. If your Story I has a manufacturing defect within 1 year of delivery, we'll repair or replace it at our discretion. Water damage within the 10ATM rating (showers, swimming) is covered. If we ask you to send back a defective item, we send you a prepaid return label. Normal wear (including plating wear, fading or tarnish), scratches, dents, accidents, misuse, loss, theft, third-party repairs, gradual battery capacity decline, damage from perfume, lotions or chemicals, damage beyond the rated water resistance (such as hot tubs and saunas) and charging while wet are not covered. Outside the warranty, we also offer some goodwill options, such as 10% off a replacement bracelet if the jewellery itself is damaged. Full details: wristory.net/pages/shipping-returns-warranty.

Contact: contact@wristory.net · +1 229 536 0932 · DIBA Brands LLC dba Wristory, 30 N Gould St Ste N, Sheridan, WY 82801, United States.